2 Conditions
2.1 The client shall purchase the service in accordance
with any quotation or offer from the service provider which is accepted
by the client
2.2 .The cleint accepts these
terms & conditions by placing a reservation,
booking with the service provider either by the
web site www.executiveairporttransfers.com, by
telephone, or by any representative agent.
2.3 The contract will be subject to these
conditions. The service provider reserves the
right to revise these terms & conditions
at any time without prior notice at its sole
discretion. Any revised terms and conditions
will be posted on the service providers web site
and will come into effect immediately.
2.4 No reservation submitted by the cleint shall be deemed
to be accepted by the service provider unless and until confirmed in
writing by email telephone or otherwise by an authorised representative
of the provider.
2.5 The specification for the services shall be those set
out in the service providers sales documentation unless varied expressly
in the clients reservation (if accepted by the service provider).
The service will only be supplied as stated in the service providers
price list. Reservations received other than these will be adjusted
accordingly. Illustrations, photographs or descriptions whether in
the website, brochures, price lists or other documents issued by the
provider are intended as a guide only and the contents shall not be
binding on the service provider.
2.6 The Provider reserves the right to make any changes
in the specification of the services which are required to conform
with any applicable safety or other statutory or regulatory requirements
or, where the services are to be supplied to the service providers
specification, which do not materially affect their performance.
2.7 Sub- contracting companies are not authorised to make
any representations or claims concerning the service unless confirmed
by the service provider in writing by email, telephone or otherwise.
In entering into the contract the client acknowledges that it does
not rely on, and waives any claim for beach of, any such representations,
which are not so confirmed.
2.8 No variation to these conditions shall be binding
unless agreed in writing by email, telephone or otherwise between
the authorised representations of the client and the service provider.
2.9 Sales literature, price lists and other documents
issued by the service provider in relation to the service
are subject to alteration without notice.
2.10 Any typographical, clerical or other accidental errors or omissions
in any sales literature, quotation, price list, acceptance of offer, invoice
or other document or information issued by the service provider shall be
subject to correction without any liability on the part of the service provider.
2.11 The price of the Service shall be the
price listed in the service providers published price
list current at the date of acceptance of the passengers
reservation or such other price as may be agreed
in writing by the service provider and the client.
2.12 Where the service provider has quoted
a price for the service other than in accordance
with the service providers published price list the
price quoted shall be valid for 24 hours only or
such other time as the service provider may specify.
2.13 The service provider reserves the right,
by giving notice to the client at any time before delivery, to increase the price
of the service to reflect any increase in the cost to the service provider
which is due to any factor beyond the control of the service provider
(such as, without limitation, any foreign exchange fluctuation, currency
regulation or alteration of duties, any change in delivery dates, quantities
or specifications for the service which is requested by the cleint, or
any delay caused by any instructions of the client or failure of
the client to give the service provider adequate information
or instructions.
2.14 The service provider reserves the right to use the services
of contractors or sub-contractors (herein known as third parties) to
provide services to clients. Where appropriate details i.e. names,
addresses of any such third parties will be provided by the service
provider upon any reasonable request and at the discretion of the service
provider.
2.15 Reservations made for service on the following dates
will be subject to an additional surcharge on published prices: 24,25,26,
December & 1 January, other days may also be affected. These prices
will be posted on our web site at the time a quotation is requested,
this information is also available when booking through our call center.
2.16 A maximum time of 20 minutes for address collections & 60
minutes for airport/seaport/ collections will be allocated, whereupon
non-contact with clients will classify the reservation to be a no
show & will be subject to clauses 3.2 & 4.33
2.17 All payments that are made in any other form than
cash (pounds sterling) to the service provider for the provision
of service & on
any confirmed reservations made with the service provider directly or
indirectly will result in a non refundable charge (booking fee) to the
passenger of £5.00 sterling (in addition to any cash payment & or
discounted price).
3 Terms Of Carriage
3.1 The service providers prices are based on clients being
ready to travel at the booked time. clients must book their airport
transfer in accordance with check in times and guidelines provided by
their relevant airline.
3.2 All meets apart from airports waiting
time are free for the first 5 minutes; thereafter
you will be charged 30p per minute on the entire
waiting time. Airports meets: 40 minutes free
waiting time from the time of landing, thereafter you
will be charged 30p per minute. (There is no additional
charge for flight delays).
3.3 Fares quoted are flat rates. Any diversions,
additional set downs or pickups by the client will incur a charge dependant on
actual distance. Fares quoted that are not booked will have a validity
of 24 hours. Executive Airport Transfers reserve the right to
alter any prices without prior notification however any quote/booking
confirmed by Executive Airport Transfers will remain binding.
3.4 Neither Executive Airport Transfers nor any of its contracted
or sub-contracted drivers will accept responsibility for loss or damage
to luggage. clients are responsible for ensuring that their luggage
is loaded/unloaded at all times, if accompanying the luggage on the journey. Executive Airport Transfers & or its contracted or sub-contracted drivers have
the right to refuse any client or to make the journey due to the client
having excess luggage which would result in the vehicle being unsafe
whilst in motion.
3.5 Vehicles are booked by clients as requested. (for client
and luggage limitations & vehicle types please visit our web site www.executiveairporttransfers.com or
call out control center on 020 7249 9999 where a member of staff
will be able to assist.
4 Cancellations / Cancellation
charges
4.1 No reservation which has been accepted
by the service provider may be cancelled by the client
except with the agreement in writing, by email, telephone
or otherwise of the service provider and on terms
that the client shall indemnify the service
provider in full against all loss (including loss
of profit), costs (including the cost of all labour
and materials used), damages, charges and expenses
incurred by the service provider as a result of cancellation.
4.2 Vehicles that are booked by the client
that are not suitable for the purpose for which
they have been booked for as in clause 3.5 will
be subject to clause 4.3.3. Vehicles that are cancelled
by passengers after reservation acceptance by the
provider shall incur a £10.00 charge.
4.3 Cancellation's must be informed a minimum of 24 hour's
prior to the time of booking by: Telephone 020 7249 9999 or 020
7254 0000 international customers should call +44 207
249 9999 or +44 207 254 0000. Our call center is open 24 hours a
day and never closes.
4.3.1 Cancellation's informed 24 hours + prior to the time of
booking £10.00 cancellation charge incurred.
4.3.2 Cancellation's informed 3 to 24 hour's prior to the
time of booking cancellation charge incurred: 25% of quoted price
for provision of service .
4.3.3 Cancellation's not informed up to 3 hour's prior to
the time of booking cancellation charge incurred: 100% of quoted
price for provision of service.
5 General Applications
5.1 The service provider shall not be liable
to the client or be deemed to be in breach of
the Contract by reason of any delay in delivery or
in performing, or any failure to perform, any of
the service providers obligations in relation to
the service, if the delay or failure was due to any
cause beyond the service providers reasonable control.
Without prejudice to the generality of the foregoing,
the following shall be regarded as causes beyond
the service providers reasonable control directly
or indirectly:-
5.1.1 act of nature, explosion, flood, tempest,
fire or accident;
5.1.2 war or threat of war, sabotage, insurrection,
civil disturbance or requisition;
5.1.3 acts, restrictions, regulations, byelaws,
prohibitions or measures of any kind on the part
of any governmental, parliamentary or local authority;
5.1.4 traffic accidents, traffic hold ups,
traffic congestion, diversions;
5.1.5 strikes, lockouts or other industrial
actions or trade disputes (whether involving employees
of the service provider or of a third party);
5.1.6 flight delays, flight cancellations;
5.1.7 power failure or breakdown in machinery
including computer systems.
5.2 Subject as expressly provided in these
Conditions, all warranties, conditions or other
terms implied by statute or common law are excluded
to the fullest extent permitted by law.
5.3 Except as expressly provided in these Conditions, the service
provider shall not be liable to the passenger by reason of any representation,
or any implied warranty, condition or other term, or any duty at common
law or under statute, or under the express terms of the contract, for
any direct or consequential loss or damage sustained by the cleint
(including, without limitation, loss of profit or indirect or special
loss), costs, expenses or other claims for consequential compensation
whatsoever (and whether caused by the negligence of the service provider,
its servants or agents or otherwise) which arise out of or in connection
with the supply of the services.
5.4 If clause 4.2 applies then without prejudice to any other
right or remedy available to the service provider, the service provider
shall be entitled to cancel the contract or suspend any further deliveries
under the contract without any liability to the client, and if the
Services have been delivered but not paid for the price shall become
immediately due and payable notwithstanding any previous agreement
or arrangement to the contrary.
5.5 The Passenger undertakes to the Provider that:-
5.5.1 the client will regard as confidential the contract
and all information obtained by the client relating to the business
and/or products of the service provider and will not use or disclose
to any third party such information without the service providers prior
written consent provided that this undertaking shall not apply to information
which is in the public domain other than by reason of the clients
default;
5.5.2 the client will use all reasonable endeavours to ensure
compliance with this condition by its employees, servants and agents.
This condition shall survive the termination of the contract.
6 Miscellaneous
6.1 No waiver by the service provider of any
breach of the Contract by the client shall be
considered as a waiver of any subsequent breach of
the same or any other provision.
6.2 If any provision of these conditions
is held by any competent authority to be invalid
or unenforceable in whole or in part the validity
of the other provisions of these conditions and
the remainder of the provision in question shall
not be affected thereby.
6.3 The Contract shall
be governed by the laws of England & Wales.
